If you’re delayed more than three hours or your flight’s cancelled, under EU rule 261/2004 you are often entitled to between £90 and £430 in compensation.
An EU flight is where the flight departed from an EU airport, regardless of the airline OR where an EU airline landed at an EU airport. Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland. So a delayed Manchester to Miami flight qualifies, regardless of the airline. Yet for Miami to Manchester, you are entitled to compensation flying Virgin or KLM, but not on Air India.
You are only entitled to the compensation if the delay was something within the airline’s control. Staffing problems and under-booking all count. Yet political unrest in a country or bad weather make claiming a no-go.
Guidelines created by European regulators in July 2013 outline scenarios where they believe passengers can claim compensation, although case law created since then may now invalidate some of the scenarios, so it’s best just to use it to give you an idea. Please feel free to contact us to discuss if you have a potential claim.
Compensation for delays is only due on flights arriving over three hours or more late. How long the delay is determines how much you could be entitled to. Crucially, this is a straight rule. It’s about when you arrive, not when you leave. So if you’re on a flight that takes off 4 hours late but lands 2 hours 55 minutes late, you’re not over the 3-hour delay needed to be eligible for compensation !
This is also about compensation for a delay, not a refund of the flight ticket cost, so the amount you are due is fixed dependent on the delay length and distance traveled.
Compensation is also per person, so for a family of four, quadruple it (although where a passenger travels free of charge – a child, for example – you cannot claim). BUT compensation is based in euros, meaning the amount you’ll get in sterling will fluctuate, depending on the exchange rate at that time.z